Eternal Heart Hospital

Patients rights & responsibilities

Your rights as a hospital patient:

  • Right to Accessibility, availability and continuity of care
  • Right to Dignity and Privacy of Patient
  • Right to ensure Safety
  • Right to Confidentiality of Information
  • Right to Refusal of treatment
  • Right to Information & education
  • Right to express any special preference, spiritual or cultural need
  • Right to get protection from physical abuse and neglect
  • Right to give informed Consent
  • Right to Complain and Redressal
  • Right to Know the expected cost of treatment
  • Right to access to his/her Clinical records
  • Right to have second opinion
  • Right to transfer and continuity of care
  • Right to Know hospital rules & regulations

Your responsibilities as a hospital patient:

  • To provide complete and accurate information about his/her health, including present condition, past illness, hospitalizations, medications, natural products and vitamins and any other matters that pertain to his/her health.
  • Provide complete and accurate information including full name, address and other information.
  • To ask questions when he/she does not understand what the doctor or other members of the healthcare team tells about diagnosis or treatment. He/she should also inform the doctor if he/she anticipates problems in following prescribed treatment or condition alternative therapies.
  • Abide by all hospital rules and regulations:
    • Comply with the no-smoking policy
    • Comply with the visitor policies to ensure the rights and comfort of all patients. Be considerate of noise levels, privacy and safety. Weapons are prohibited on premises.
    • Treat hospital staff, other patients and visitors with courtesy and respect.
  • To be on time in case of appointments. To cancel or reschedule as far in advance as possible in case of cancellation or rescheduling of the appointments.
  • Not to give medication prescribed for him/her to others.
  • Provide complete and accurate information for insurance claims and work with the hospital and physician billing offices to make payment arrangements.
  • To communicate with the healthcare provider if his/her condition worsens of does not follow the expected course.
  • To pay for services billed for in a timely manner as per the hospital policies.
  • To respect that some other patients medical condition may be more urgent than yours and accept that your doctor may need to attend them first.
  • To respect that admitted patient and patients requiring emergency care take priority for your doctor.
  • To follow the prescribed treatment plan and carefully comply with the instructions given.
  • To accept, where applicable, adaptations to the environment to ensure a safe and secure stay in hospital.
  • To accept the measures taken by the hospital to ensure personal privacy and confidentiality of medical records.
  • To attend follow-up appointment as requested.
  • Not to take any medications without the knowledge of doctor and healthcare professionals.
  • To provide correct and truthful history.
  • To understand the charter of rights and seek clarification, if any